How to request deletion
Either email support@que-bank.com from your account email with the subject "Account deletion request", or sign in, open Support in the sidebar and send a message with the "Privacy request" category asking for deletion. Tell us whether you want the whole account deleted or only specific data, such as support messages.
Verification
To protect you, we act only on requests we can tie to the account. A request sent from the account email or from the signed-in support form is verified automatically. If it comes from another address we reply to the account email to confirm, and for a purchased account we may ask for the purchase date or last four digits of the card used. A parent or guardian who purchased access can request deletion of the student's account.
Timeline
We confirm receipt within 5 business days and complete deletion within 30 days of verification. You receive a final confirmation email when it is done. Active exam access ends when the account is deleted; if you are inside the 7-day refund window, ask for a refund first under the Refund Policy.
What is deleted and what is kept
We delete your login, profile, exam access, quiz history, analytics, saved progress and support conversations from our systems and instruct our processors to do the same. We keep only: Stripe payment records (amount, date, last four digits, payment IDs) for 7 years because tax and card-network rules require it; a minimal log entry recording that the deletion request was received and completed; and anything subject to a legal hold or an open dispute. Database backups that contain your data are overwritten on our provider's normal rotation within 30 days. Data in Google Analytics is aggregated and not tied to your account.
Deletion is permanent
Once deleted, your quiz history, scores and remaining access cannot be restored, and we cannot refund access that was still running. If you only want a break, you can simply stop using the account; it does not renew and costs nothing to keep.